At Aubrey Roams, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website, services, and communications.

1. Information We Collect

We may collect the following types of information:

  • Personal Information – such as your name, email address, phone number, and payment details when you make a booking or inquiry.

  • Travel Preferences – details about your trip interests, destinations, and special requests.

  • Technical Information – including IP address, browser type, and device information for website functionality and analytics.

2. How We Use Your Information

We use your information to:

  • Provide and manage our travel itinerary planning, concierge services, and tourist guide offerings.

  • Communicate with you about bookings, inquiries, and travel updates.

  • Improve our website, services, and customer experience.

  • Send promotional offers and updates (if you have opted in).

3. Data Sharing and Disclosure

We do not sell your personal information. We may share your data only with:

  • Service Providers – trusted third parties that assist us in delivering services (e.g., hotels, transportation providers, payment processors).

  • Legal Requirements – when required by law or to protect our legal rights.

4. Data Storage and Security

We use industry-standard security measures to protect your personal data from unauthorized access, alteration, or disclosure. While we strive to protect your information, no method of transmission over the internet is 100% secure.

5. Cookies and Tracking Technologies

We use cookies to enhance website performance, remember your preferences, and analyze site usage. Please see our Cookie Policy for more details.

6. Opt-Out Instruction

You can opt out of receiving promotional emails or marketing communications at any time by:

  • Clicking the “Unsubscribe” link in any promotional email, or

  • Contacting us directly with “Opt-Out” in the subject line.

7. Your Rights

You have the right to:

  • Request access to the personal data we hold about you.

  • Request correction or deletion of your data.

  • Withdraw consent for data processing where applicable.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised “Effective Date.” Continued use of our services after changes are posted means you accept the revised policy.